We deliver all around the world and offer different shipping options to meet your needs.
To offer you the best service and fastest shipping we use four curriers UPS, DHL, TNT and POSTE ITALIANE (only for Italy). Shipping rates are based upon shipment type and destination. Your rate will be automatically calculated at checkout.
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
We ship both Standard (delivery 3-5 working days) and Express (1-3 working days).
Available shipping options are the same as in Italy.
We recommend that you consider the following information:
• All orders require a signature upon receipt (UPS, DHL),
• We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address.
• The courier does not deliver to P.O. Boxes or use General Delivery.
• If the courier doesn’t find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.
The courier delivers 9am-6pm, Monday to Friday. The courier does not deliver on holidays.
From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs.
Please ensure that your contact details are filled in accurately, so that we can contact you if necessary.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
You can check the current status of your shipment by the tracking number you received at your email.
Local VAT already applied in the price of each product. For all the country’s outside the EU the shipping is on a DDU (Delivery Duty Unpaid).
**According to the announcement of the general administration of customs of China, articles shipped to China which are classified as personal use and the value exceeds 1000 RMB, require a formal custom clearance. You may be charged extra duties or fees.
If a destination in DDU (Delivery Duty Unpaid) is selected, the price of the products indicated does not include taxes and duties. The recipient is responsible for all import taxes and customs fees from the country in which the shipment is made. The payment of these fees is necessary to dispense the order from customs charges.
As we are unable to advise on the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Shipping costs are already included in the final amount of your order. However, the courier may present you with a separate invoice from local authorities for duties owed.
Please note that we don’t ship to the Russian Federation for the moment.
UPS EXPRESS TERMS AND CONDITIONS OF CARRIAGE
The Shipper and the Consignee acknowledge that normal UPS Express Delivery Terms and Conditions apply to carriage of goods via UPS Express; the key provisions thereof that are essential for the Consignee are listed below:
DELIVERIES AND UNDELIVERABLES
Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignees address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally.
Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery taxes and duties,
UPS will try to return the shipment to the Sender at the customer expenses, also the shipping and any customs duties will be charged to the customer.
UPS has the right to open and inspect Shipments without notice.
TIME LIMITS FOR CLAIMS
All claims must be submitted in writing to UPS within thirty (30) days from the date that UPS accepted the Shipment, failing which UPS shall have no liability whatsoever in respect of those claims.
UPS will do its best to make the delivery according to its regular schedule, however this schedule is not binding and does not fall within the terms of this Agreement. UPS is not responsible for any damage or loss caused by delay.
In certain cases, some services include a money-back guarantee, which provides credit or reimbursement, in case of delay, of the transport costs of the shipments or part of them. The General Conditions of the money-back guarantee are available on the UPS website (www.ups.com) or from the Customer Support.
CIRCUMSTANCES BEYOND UPS CONTROL
UPS is not responsible for any loss or damage that occurs beyond its control, including, but not limited to, electrical or magnetic damage or deletion of electronic or photographic images, data, records; defects or characteristics relating to the nature of the shipment, even if previously reported to UPS; acts or omissions by an individual not employed by UPS, such as the Sender, the Recipient, third parties, customs authorities or other government officials; force majeure such as earthquakes, cyclones, storms, floods, fog, wars, plane crashes, embargoes, civil demonstrations or revolts, strikes.
If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit UPS liability for shipment loss or damage.
Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of UPS, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.
Full text of the DHL Express Network Terms and Conditions of Carriage is available on www.ups.com website.
CUSTOMS OPERATIONS TERMS & CONDITIONS
• May performs customs declaration of Express Shipments;
• Shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
• Shall perform other actions, established by the laws of the Customs Union, necessary for the performance of customs operations as an entity authorized by the Recipient to act on the declared express shipment.
The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and provide additional documents at the Customs Brokers request.
All the documents required to declare the goods should be provided within five (5) calendar days from the moment the goods arrive to the TSF.
The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost.
The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.
LIABILITY OF THE PARTIES
The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latters breach of customs regulations due to the Consignees failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.
SERVICE FEES AND PAYMENT FOR CUSTOMS OPERATIONS:
Service fees are determined based on the Customs Brokers rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
The Consignee must pay for the Customs Brokers services.
The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Brokers services provided to the Consignee hereunder are paid in full.
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