At Luisa Beccaria we highly regard our customer satisfaction. Therefore, we kindly remind you that if — for any reason — you are not satisfied with the products purchased on our online boutique, you may request a free return within 15 days from delivery of the items.
Returning an item is simple, you just have to follow these simple steps:
- send us an e-mail at [email protected]to access the return procedure. You have to write us: your order number, the e-mail address used to place the order, the details and quantity of each item you’d like to return and the reason for the return;
- we will send you an adhesive label which includes our return shipping address: stick it at the original package, just outside of box covering the original shipping label with your address. If you need a new return label, you can always contact our Customer Service Team;
- with the original parcel, you received also a Return Proforma Invoice: please fill in, sign a copy and put it inside of the box. If you need a new copy of the Return Proforma Invoice, you can write to our Customer Service and we will send you a new one. If you are returning your package from outside the European Union, you will need to make 4 copies of the Proforma. These documents are necessary for Customs clearance and have to be handed to the courier. Now it’s time to call the courier to schedule the collection of you return pack.
We remind you that return is possible for all the items with the following exceptions: pre-orders, special orders, made-to-measure, sales.
GENERAL INFORMATION ABOUT RETURNS AND REFUNDS
You can generate your RAN within 15 days from the date of delivery of your items and ship your return within 2 days from the creation date of the RAN. I’s possible to return the items form a different country form the delivery address, however you will have to deal with the currier and all the expenses will be on you (shipping and eventual taxes and duties).
Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded.
It is possible to make a return and get a refund on the item, in both the cases, damaged products or if the items did not meet your needs, regardless of their quality (for example: wrong size).
Excluded from returns: beachwear, Sales Products
For more information on your Return Policy click here: you can find detail on the terms and conditions of the return, shipment and timing.
Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you.