We kindly remind you that if for any reason you are not satisfied with the products purchased on our website, you may request a free return within 15 days from delivery of the items, following these simple steps:
- To access the request for a return, send us an email: [email protected] simply enter: your order number, the e-mail address used to place the order, the details and quantity of each item youd like to return and the reason for the return.
- Attach the adhesive label received in the original package, which includes our return shipping address, to the outside of box. If the a shipping label is needed, please contact our Customer Service Team.
- Inside of the parcel you also received a Return Proforma Invoice, please fill in, sign a copy and put it inside of the box. If you need a copy of the Return Proforma Invoice, you can download it here. If you are returning your package from outside the European Union, you will need to complete 4 copies. These documents are necessary for Customs clearance and have to be handed to the courier. Call the courier to schedule the collection of the parcel.
Method of Refund
The refund method will follow the payment method:
- CREDIT CARD PAYMENT: the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank.
- APPLEPAY PAYMENT: the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank.
- BANK TRANSFER: the refund will be made through a bank transfer to a current account or postal account indicated by you; the time depends on your institution.
You will receive your refund within 14 working days from when the item arrives to our warehouse, you will receive an e-mail notification.
If your order has been shipped outside of the EU, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.
GENERAL INFORMATION ABOUT RETURNS AND REFUNDS
You can generate your RAN within 15 days from the date of delivery of your items and ship your return within 2 days from the creation date of the RAN. I’s possible to return the items form a different country form the delivery address, however you will have to deal with the currier and all the expenses will be on you (shipping and eventual taxes and duties).
Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded.
It is possible to make a return and get a refund on the item, in both the cases, damaged products or if the items did not meet your needs, regardless of their quality (for example: wrong size).
Excluded from returns: beachwear, Sales Products
For more information on your Return Policy click here: you can find detail on the terms and conditions of the return, shipment and timing.
Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you.