You can return an item up to fifteen (15) days from the date you receive the products by a return authorization form (Return Authorization Number or RAN) found online in theCustomer Service area, or by sending an explicit declaration of your decision.
We will confirm receipt of your request by email, along with your return number.
The products to be returned must be picked up by the courier within two (2) working days of the date when you received the confirmation from the Vendor that you can return them. The products can be returned by sending the parcel with the courier indicated by the Vendor, or through another courier, only after you have received the return number.
It is possible to return an item in exchange for another, please email our customer service.
We reserve the right to designate on the site other non-returnable merchandise. Any such designation will be noted on the detail page of the merchandise which is non-returnable.